top of page
ACCOUNT & TECHNICAL
Forgotten Password

-Due to new GDPR laws our customer services are no longer allowed to reset passwords, in order to reset your password click the “forgotten password” link on the login screen.

-If you do not receive the email, try to create an account using that email (it’s possible you don’t already have an account)

-If you cannot create an account (Tells you one already exists), try to reset your password again using the link on the login screen.

-Check spam and junk folders.

Failed Payment

-If you receive an error saying your payment has failed, the best thing to do is try a different payment method.

-If you are unable to use a different method, please get in touch with your payment provider.

-Try clearing your cookies and cache and trying again.

-Try using the app to place your order.

Unfortunately our customer services cannot help with failed payments

bottom of page